Duties

• Provide support and maintenance for infrastructure systems, including cloud and on-premises services (VMs, Corporate email, MS M365 services, storage solutions, and backups…)
• Provide assistance to frontline support staff as 2nd tier support when necessary
• Responsible for system administration, optimization and troubleshooting of IT infrastructure including but not limited to AD/AAD, Microsoft Azure, SQL, Windows Servers (Hyper-V and VMWare) and storage
• Manage systems backup and monitoring to ensure IT infrastructure availability, accessibility, and security
• Review and update infrastructure documentation and diagrams, maintaining accurate inventory records.
• Manage projects by coordinating with both external vendors and internal parties.
• Prepare and maintain up-to-date technical documentation.
• Provide 24/7 on-call production support on a rotational basis and ad hoc non-office hours support when necessary.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or relevant disciplines.
• 6 to 8 years of solid IT support experience in sizeable organizations, with professional certifications such as MCSE, ITIL, or Cloud (Azure, AWS & etc.) is an advantage
• Strong proficiency with Microsoft Windows and Azure Cloud platform, Hyper-V, AD/AAD, M365 (including MS Teams, SharePoint, OneDrive, etc.)
• Experience in SQL Server and backup solutions (Veeam) is preferred
• Self-motivated team player with excellent interpersonal, analytical and problem-solving abilities.
• Customer-focused with strong communication and interpersonal skills
• Able to complete the projects and tasks independently and provide progress updates to manager
• Willingness to learn and assume additional responsibilities assigned by line manager
• Proficient in both written and spoken English and Chinese.
• Potential candidate with less experience will be also considered as Windows System Administrator

We offer 5-Day work week with a competitive and comprehensive remuneration package including Chinese New Year bonus, discretionary bonus, transport subsidy, employer topped-up MPF contributions, medical benefits (including family members), voluntary dental coverage (including family members), life insurance, birthday leave, extra annual leave, marriage leave, maternity leave, paternity leave, newborn baby gift, sports centre and free shuttle bus.

Interested parties please apply online with full resume detailing experience, qualifications, expected salary and a copy of the exam results or transcript.

You may also apply the above position via e-mail to jobs@hactl.com

Applicants not invited for interview within four weeks should consider their applications unsuccessful. Applicants’ personal data collected will only be used for the sole purpose of recruitment. The data of unsuccessful applicants will be destroyed within six months.