Key Responsibilities:

• Prompt and effective handling customer enquiries, compliments, and complaints professionally and promptly.
• Understand customer needs and business priorities to ensure services meet their requirements.
• Review service performance regularly with customers and update them on company developments.
• Maintain strong relationships to enhance customer loyalty and retention.
• Coordinate with internal departments to provide solutions supporting customer business growth.
• Ensure accuracy and timely updates of customer information in the CRM system.
• Support marketing activities aimed at strengthening customer engagement.
• Assist in acquiring new customers by providing operational advice and supporting service launches.
• Be the project manager for customer relationship activities ranging from contributing ideas, organization and follow-up in order to drive customers’ loyalty to Hactl.
• Explore opportunities and means to enhance customer communication channels
• Represent the company at industry meetings and maintain relationships with stakeholders such as airport authorities and freight forwarders.

Entry Requirements:

• University degree or equivalent, preferably in a commercial discipline.
• 6 - 8 years’ experience in cargo management, airline, or ground handling operations.
• Proficiency in spoken and written in English and Chinese.
• Experience in working both independently and in a team-oriented, collaborative environment is essential
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Strong negotiation and presentation skills.
• Customer-focused with good interpersonal and communication skills.
• Candidates with less experience will be considered for Senior Customer Services Officer

We offer 5-Day work week with a competitive and comprehensive remuneration package including Chinese New Year bonus, discretionary bonus, transport subsidy, employer topped-up MPF contributions, medical benefits (including family members), voluntary dental coverage (including family members), life insurance, birthday leave, extra annual leave, marriage leave, maternity leave, paternity leave, newborn baby gift, sports centre and free shuttle bus.

Interested parties please apply online with full resume detailing experience, qualifications, expected salary and a copy of the exam results or transcript.

You may also apply the above position via e-mail to jobs@hactl.com

Applicants not invited for interview within four weeks should consider their applications unsuccessful. Applicants’ personal data collected will only be used for the sole purpose of recruitment. The data of unsuccessful applicants will be destroyed within six months.