Thoughts and deeds
Kwan and Hebe both work in the Engineering and Facilities Services Department, but have different training backgrounds and working styles. Sifu Kwan majored in Mechanical Engineering at The Hong Kong Polytechnic University, majoring on theory and data; Hebe meanwhile was trained at a technical institute, and has a more practical, hands-on nature. “Every time the company conducts a major electrical inspection, Kwan considers and includes every minute detail in the inspection plan, from the transformer room to small electrical appliances on individual desks. In the past, we thought that Kwan was making a mountain out of a molehill,” Hebe laughs.
However, after working with Kwan for some time, Hebe realised this cautious attitude is an essential quality for an engineering professional: “For example, he would explain in detail how electricity and water supply failures could impact the terminal, as well as his considerations and thought process behind every engineering project. Gradually, I realised this attention to detail is indeed an aspect of professionalism.” In 2006, Hebe was promoted from Junior Engineer 1 to Technical Supervisor, and became Kwan’s right-hand man.
One of the core tasks of Hactl’s Engineering and Facilities Services Department is handling “wind, fire, water and electricity” (in other words, the air-conditioning, fire-fighting, water supply, and electricity systems) of the cargo terminal. However, Hebe was originally trained as a specialist in air-conditioning work, and had little knowledge of the other three areas. Thanks to Kwan’s ready advice, Hebe has become well-rounded in these areas too. “The older generation is sometimes reluctant to share all their knowledge and skills because they are worried that they will one day be replaced by their juniors,” says Hebe. But Kwan is not stinting with his experience and knowledge. “Sifu is always willing to answer any question. The only thing he worries about is that you’re not willing to ask and learn,” he laughs.