“When I first came to Chek Lap Kok airport, it was still a flat piece of land, and I witnessed the system rise from the ground,” he says. Fung recalls how, over the years, he has been responsible for repairing various breakdowns, as well as participating in many system optimisation projects; so he is familiar with every component of the giant machinery.
Soon, he will retire. He is reluctant to do so, and is worried about how to pass on his experience. Hactl has been in Hong Kong for 46 years, and with experienced employees like him in various roles, it is important for the company to collect and pass on their knowledge and experience as they gradually retire. There may be standard operating manuals covering every system and piece of equipment, as well as comprehensive training, but the decades of experience acquired by staff like Fung are invaluable, and not so easy to document.
How can all this precious intelligence be passed on to younger colleagues? Hactl has decided that the answer is to stage a Knowledge Management Initiative to systematically identify, collect, collate and filter the critical knowledge and experience of senior staff, and store it on a web-based platform using the latest technology. Such a systematic Knowledge Management (KM) Initiative is an innovative move in the air cargo industry in Hong Kong, and probably worldwide – but then Hactl has always been pioneering and proactive in investing in resources, and these latest KM activities will determine the best way to preserve and convey the precious knowhow of its senior staff.